The fine print

Terms & Conditions

Last updated: 4 November 2026

These terms apply when you browse or order from Eliz Luxury Hair. By using the site or placing an order you agree to them. If you do not agree, please do not use the store.

1. Accounts and eligibility

  • You must be 18 years or older to create an account. We ask for your date of birth to confirm this.
  • You must provide accurate details (name, email or phone, date of birth, gender) and keep your password private.
  • Your login email or phone number and date of birth are locked once the account is created. Contact us if any of them is wrong or needs to change.
  • We store a single delivery address per account; saving a new one replaces the previous address.
  • You are responsible for activity under your account; tell us immediately if you think it has been compromised.
  • We may suspend or close an account that is used for fraud, abuse or repeated policy breaches.

2. Products and pricing

  • We try to show accurate descriptions, images and stock, but minor differences may occur.
  • Prices are shown in the store currency and may change without notice. The price at checkout is the price that applies to your order.
  • If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.

3. Orders, bookings and services

  • An order is an offer to buy; it is accepted when we confirm it and, for online payment, when the payment is verified.
  • Stock is reserved while an online payment is pending and released if the payment is cancelled or expires.
  • We may refuse or cancel an order if stock is unavailable, payment fails, or we suspect fraud.
  • Bookings are appointment requests for the services shown on our booking page. A booking is confirmed when we contact you or mark it confirmed.
  • Please arrive on time and give us as much notice as possible if you need to cancel. You can cancel pending or confirmed bookings from My bookings, or by contacting us.
  • Service prices and durations are shown before you book. Bookings do not require online payment; payment is settled in store unless we agree otherwise.
  • When an appointment is completed we may send you a confirmation SMS. Missed appointments may affect future bookings.

4. Payment

  • We accept the methods shown at checkout, including card, mobile money, bank transfer and cash on delivery where available. In store we accept cash, mobile money, or a split payment (part mobile money, part cash).
  • Card and mobile-money payments are processed by third-party providers. Their terms and security rules also apply.
  • We never ask for your card PIN or full card number by email, phone or chat.

5. Delivery

  • Delivery times are estimates and depend on your location, stock and the courier.
  • Please give a complete address and a reachable phone number. Risk passes to you on delivery.
  • If delivery fails because the address or contact details are wrong, a re-delivery fee may apply.

6. Returns and refunds

  • Contact us within 7 days of delivery if an item is damaged, faulty or not what you ordered.
  • Items must be unused and in their original packaging unless the fault was ours.
  • Approved refunds are returned through the original payment method where possible; timing depends on the provider.
  • Perishable, personalised or hygiene-sensitive items may not be returnable.

7. Acceptable use

Do not attempt to break into the store, scrape it at scale, upload malware, abuse other customers, or use it for unlawful purposes. We may restrict access to protect the service.

8. Intellectual property

The store name, logo, copy, layout and product photography belong to us or our suppliers. You may not reuse them commercially without permission.

9. Liability

We work hard to keep the store accurate and available, but it is provided “as is”. To the extent the law allows, we are not liable for indirect losses, and our total liability for an order is limited to the amount you paid for it. Nothing in these terms removes rights you have under applicable consumer law.

10. Messages we send

We send transactional messages you need to use the store: order confirmations, payment receipts, delivery updates, booking requests and completion notices, and an annual birthday wish if you have given us a phone number and date of birth. These are service messages, not advertising. You can ask us to stop birthday messages or any other optional message at any time by contacting us.

11. Changes

We may update these terms from time to time. The date at the top shows the latest version; continuing to use the store after a change means you accept the updated terms.

12. Contact us

Questions about an order or these terms? Reach us at:

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